Legal
If something goes wrong, talk to us.
This placeholder policy keeps the process simple while final service-specific terms are prepared.
Before work begins
Contact us as soon as possible if your document, destination or requirements change. We will confirm whether paid work can be stopped and what costs have already been incurred.
Official fees and donations
Government, embassy, courier and other third-party fees may not be recoverable once paid. Coffee donations support retrieval work; if a retrieval cannot be completed, contact us so we can review it fairly.
Request a review
Email oficial@translatorsportugal.com with your AP-reference and a short explanation. A real person will review the request and respond.